Find here our answers to the most frequently asked questions regarding the purchase and use of the G-PASS Business.
FAQ - Frequently Asked Questions
Frequently asked questions about G-PASS Business
How do I use my G-PASS Business?
The G-PASS Business is 100% digital. You can buy your G-PASS :
- From this website
- From the G-PASS Business mobile application available on Play Store and App Store
- From advisors at Grenoble Alpes Tourisme information offices
To see how much you could save by using G-PASS Business, you can use our simulator.
Yes, the G-PASS Business is a travel pass associated with business services, allowing you to pay for the service. What's more, you will receive a detailed invoice after purchase.
The G-PASS Business is a non-changeable, non-cancellable and non-refundable product. You can find our general conditions of sale (GCS).
Are you an agency, company, association or organisation organising a professional event and would like to order G-PASS Business in bulk for your staff, delegations or participants?
Please contact us
How to use my G-PASS Business
Present your G-PASS at the entrance to the partner site. Activation is done directly via the QR Code from the G-PASS Grenoble Alpes application in self-validation.
Yes, you need to scan the QR Code at the entrance to each site to benefit from your advantages (free tickets or discounts) via the mobile application.
The mobile application also allows you to view all the G-PASS Business offers and benefits and obtain information on partner sites.
The G-PASS Business application can be downloaded from Play Store for Android and App Store for IOS.
Once on the application, click on the “more” icon at the bottom right, then on “Language” and choose between ‘French’ and “English”.
The duration of the G-PASS Business is customisable. You can choose between three options: 2, 3 or 4 consecutive days. The selected duration applies to all the tickets and services included in the pass.
Your G-PASS Business is automatically valid from the first time it is used at a partner site or on public transport.
Depending on the option you choose, your G-PASS Business is valid for 2, 3 or 4 consecutive days. For example, if you scan your G-PASS Business for the first time on Monday at 3pm, it will be valid until Wednesday at 3pm. It can therefore overlap 3 days.
Reductions are applied by partners on presentation of your valid G-PASS Business, via the G-PASS Business mobile application.
M réso public transport is included in the G-PASS Business: you can use trams and buses and park at the P+Rs with your G-PASS Business. Your G-PASS Business contains a QR code specifically dedicated to transport.
Each time you use the M réso network (including when making connections), you must validate your transport QR Code at the dedicated terminals on board buses and at tram station platforms.
Please note : Remember to deactivate your NFC before scanning your ticket at terminals.
Your G-PASS Business gives you free access to bike hire. You must go to a Mvélo+ agency (Grenoble Gares or Campus) to collect your bike on presentation of your valid G-PASS Business.
Your G-PASS Business entitles you to a guided tour of your choice from the Grenoble Alpes Tourisme programme. Booking is mandatory by telephone (+33 (0)4 76 42 41 41) or at one of our information offices in Grenoble, Grenoble Bastille or Vizille.
Some partner sites have programmes with predefined times. If a reservation is compulsory, this is clearly specified on the service sheet, along with the reservation details.
No, you can only access each site included in your G-PASS Business once.
No, your G-PASS Business does not entitle you to a queue-cutting pass.
Yes, it is possible to combine several passes on a single phone. Simply click on ‘+’ in the ‘my pass’ tab, then enter the pass number or scan its QR CODE received in the purchase confirmation email.